.shared-ticket-page .page-intro{min-height:50px;align-items:center}.shared-ticket-page h1{margin:0}.ticket-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.ticket-connection{font-size:12px;color:var(--muted)}.ticket-connection.connected{color:#1f8563}.ticket-toolbar{display:flex;align-items:center;gap:12px;margin-bottom:18px}.ticket-toolbar input,.ticket-toolbar select{min-height:38px;padding:8px 12px;background:var(--surface);color:var(--ink);border:1px solid var(--line);border-radius:8px}.ticket-toolbar>span{color:var(--muted);font-size:13px}.shared-ticket-layout{display:grid;grid-template-columns:minmax(240px,32%) 1fr;min-height:570px;overflow:hidden}.shared-ticket-list{border-right:1px solid var(--line);max-height:calc(100vh - 260px);overflow:auto}.shared-ticket-row{display:block;width:100%;padding:20px;background:transparent;color:var(--ink);border:0;border-bottom:1px solid var(--line);text-align:left}.shared-ticket-row>span{display:flex;justify-content:space-between;gap:10px;align-items:center}.shared-ticket-row.active{background:var(--accent-faint);box-shadow:inset 3px 0 var(--accent)}.shared-ticket-row small{display:block;margin:8px 0;color:var(--muted)}.shared-ticket-row p{margin:0;color:var(--muted);overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;line-height:1.6}.shared-ticket-detail{padding:26px;min-width:0}.shared-ticket-detail h2{margin:8px 0 12px}.shared-ticket-detail h3{font-size:15px;margin:22px 0 10px}.ticket-description p,.ticket-timeline p{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.8;color:var(--ink)}.ticket-timeline section{padding:14px 0 14px 15px;border-left:2px solid var(--accent-line)}.ticket-timeline section>div:first-child{display:flex;justify-content:space-between;gap:10px}.ticket-timeline time,.ticket-timeline small,.ticket-muted{font-size:12px;color:var(--muted)}.ticket-images{display:flex;flex-wrap:wrap;gap:8px}.ticket-images img{width:90px;height:90px;object-fit:cover;border:1px solid var(--line);border-radius:8px}.ticket-followup-form,.ticket-create-form{display:grid;gap:12px}.ticket-followup-form label,.ticket-create-form label{display:grid;gap:8px;font-size:13px}.ticket-followup-form input,.ticket-followup-form textarea,.ticket-followup-form select,.ticket-create-form input,.ticket-create-form textarea,.ticket-create-form select{width:100%;min-width:0;border:1px solid var(--line);padding:10px;background:var(--surface);color:var(--ink);border-radius:8px}.ticket-followup-form small{color:var(--muted)}.ticket-submit-status,.ticket-create-form [role=status],.ticket-error{color:#ad4848;font-size:13px}.ticket-draft-notice{padding:10px;background:#fff4d6;color:#87571a;font-size:13px}.ticket-access{padding:35px}.ticket-access p{color:var(--muted);line-height:1.8}.ticket-customer-search{display:flex;gap:8px}.ticket-customer-search button{flex-shrink:0}.ticket-notification-list{display:grid;max-height:320px;overflow:auto}.ticket-notification-list button{display:grid;gap:8px;padding:14px;text-align:left;border:0;border-bottom:1px solid var(--line);background:var(--surface);color:var(--ink)}.ticket-notification-list small{color:var(--muted)}.notification-permission-status{font-size:13px;color:var(--muted);line-height:1.7}.shell-login-placeholder img{width:180px;height:180px;object-fit:contain}.sr-only{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}@media(max-width:900px){.shared-ticket-layout{grid-template-columns:1fr}.shared-ticket-list{max-height:270px;border-right:0;border-bottom:1px solid var(--line)}.shared-ticket-detail{padding:20px}.shared-ticket-page .page-intro{align-items:flex-start;flex-direction:column;gap:14px}.ticket-toolbar{flex-wrap:wrap}.ticket-toolbar label{flex:1;min-width:130px}.ticket-toolbar input{width:100%}.ticket-connection{width:100%}}